Heartbeat Stacker
  • Privacy
  • Terms
  • Support

Support

Contact Us

Need help? We typically respond within 24 hours.

support@heartbeatstacker.app

Frequently Asked Questions

How do I play?

Tap to drop blocks and stack them as precisely as possible. A perfect placement (95%+ overlap) triggers a heartbeat speed pulse for bonus points. The highest verified score wins the tournament.

Is it really free?

Yes. You get one free play per tournament each day. Watch a short ad to earn 3 more plays. There is no way to spend real money in the app.

How are prizes funded?

Prize pools are funded entirely by advertising revenue. When you watch an ad, a portion of the ad revenue goes into the tournament prize pool. The progress bar in the app shows how close the prize pool is to being fully funded.

How do I claim my prize?

Go to Settings > Payout Details and add your UK bank account or PayPal email. If you win a tournament, the prize will be transferred within 14 business days.

Why was my score rejected?

Every score is verified by our server, which replays the exact physics of your game session. If the replay doesn't match your submitted score, it's rejected. This prevents cheating and ensures fair play for everyone.

Can I play from outside the UK?

Currently, Heartbeat Stacker tournaments are only available to UK residents aged 18 and over. A valid UK mobile phone number is required to register.

How do I change my display name?

Go to Settings > Profile and tap your display name to edit it.

I'm not receiving the SMS verification code

Check that you entered your phone number correctly with the UK country code (+44). The code is sent via Twilio Verify and may arrive from different sender numbers. If you still don't receive it after a minute, try again. Contact us if the problem persists.

How do I delete my account?

You can delete your account from Settings > Account > Delete Account within the app, or visit our account deletion page.

Privacy Enquiries

For questions about your personal data, data subject access requests, or to exercise your rights under UK GDPR, please contact:

support@heartbeatstacker.app

See our full Privacy Policy for details.

© 2026 Heartbeat Stacker. All rights reserved.
Privacy · Terms · Support · Delete Account